Cancellation and Refund Policy

This policy covers K12 Newsletter plans, sold by Headstay Digital LLC. It's part of our Terms of Use.

Free trial

• Every new account starts with a 7-day free trial of the plan you choose. A credit or debit card is needed to start it.
• Cancel before the trial ends and you won't be charged anything. We'll email you a reminder before it ends.
• If you don't cancel, your plan starts when the trial ends and your card is charged for the first billing period.
• A signup code from us may give you a free period without a card. When it ends, add a card to keep your plan; you're never charged without one.

Subscriptions

• Paid plans are subscriptions, paid in advance for each billing period (a month or a year). The price and billing period are shown before you subscribe.
• Your plan renews automatically at the end of each billing period, and you're charged for the next one, until you cancel.

Cancelling

• You can cancel anytime, from your account settings or by emailing support@k12newsletter.com. There are no cancellation fees.
• Cancelling stops your plan from renewing. You keep your plan, and everything it includes, until the end of the billing period you've already paid for. After that, you won't be charged again.
• Cancelling doesn't delete your account or your newsletters. You can delete them anytime from the account menu.

Refunds

• You keep your plan for the rest of the period you paid for, so unused time in a monthly or yearly plan isn't refunded automatically. If you'd like a refund anyway (for example, for a yearly plan you no longer need), email us; we look at each request individually.
• If you think you were charged by mistake (for example, charged twice, or charged after you cancelled), or something else went wrong, you can ask for a refund. Refund requests must be emailed to support@k12newsletter.com. Include the email address you sign in with, and the date and amount of the charge.
• We review every request and reply within a few business days. We always refund charges made in error. Approved refunds go back to the card or account you paid with; your bank may take 5 to 10 business days to show it.

Price changes

If your plan's price changes, we'll email you at least 30 days before your next renewal at the new price, so you can cancel first if you'd like.

Questions

Email support@k12newsletter.com about billing, cancelling, or refunds.